Privacy Policy

This Privacy Policy explains how AMAGENCY LLC (“AMAGENCY,” “we,” “us”) collects, uses, shares and protects personal information when you visit https://www.amagencyusa.com, call us or talk with our AI concierge, request or buy our services, or receive an email from us. AMAGENCY is based in Lodi, California.

1. Information we collect

Information you give us

• Requests and inquiries. When you request a free AI audit, contact us or book a strategy call: your name, business name, email address, phone number, website, industry, preferred contact method, and what you tell us about your business, the tools you use and your goals.
• Orders. For a Website Launch order, the details above plus what you provide for your site, such as brand colors, a logo file, a tagline, an about paragraph and a list of services.
• Payments. You pay on Stripe’s secure checkout page. We never see or store your card number; we keep only the Stripe transaction reference, the amount and the date.
• Conversations. When you call us or use the Live Line: a recording and transcript of the conversation and the details you share in it (see section 3).
• Messages and project materials. Emails and texts you send us, and the information and files you share with us during a project.

Information collected automatically

• Server logs. Our host, Vercel, records standard technical details of each request, such as your IP address, browser type and the page requested. We use them to operate and secure the site.
• Analytics. Google Analytics records how the site is used (see section 5).
• Essential browser storage. Small items the site needs in order to work, such as your progress through a multi-step form.

Information from public sources

To introduce our services to local businesses, we collect contact details that businesses publish about themselves, such as a business name, website, and the email address and phone number listed for the business on its own website or public listings. We use these only to contact the business about our services, and every such email includes a simple way to opt out.

2. How we use information

• To respond to your requests, book the meetings you ask for and follow up with you.
• To scope, propose, build, deliver and support the services you buy.
• To answer our phone and the Live Line with our AI concierge, and to review those conversations so we can follow up and improve our service.
• To process payments and keep accurate business, tax and accounting records.
• To send you information about your request, order or project and, for businesses, occasional emails about our services, which you can opt out of at any time.
• To understand how the site is used and make it better.
• To keep the site, our systems and our clients secure, prevent fraud and misuse, enforce our terms, and meet our legal obligations.

We don’t use your calls, messages or project files to train AI models, and we don’t make decisions about you based solely on automated processing that produce legal or similarly significant effects.

3. Ada, our AI concierge

Calls to AMAGENCY may be answered by Ada, our AI concierge. At the start of every call she tells you she’s an AI and that the call is recorded. The call is recorded and transcribed, and we keep what you tell us (such as your name, business, phone number, email address and what you need), together with an automatically generated summary, so we can follow up, book any meeting you ask for and pass on your message. If you ask for a member of our team, Ada may connect your call to them, and that part of the call may also be recorded.

The Live Line on our website lets you talk with Ada in your browser. Your microphone is used only after you press the button and your browser asks for your permission, and only for that conversation, which lasts up to five minutes and is recorded and transcribed like a call. To carry the audio, your browser connects directly to Vapi, our voice provider, which receives your IP address as part of that connection. The website doesn’t tell us your phone number; Ada asks for it only if you would like a call back or a meeting.

When Ada books a strategy call, it goes on our Google Calendar, and Google sends you the invitation if you gave us your email address. If you would rather not speak with an AI or be recorded, you’re welcome to hang up and email sales@amagencyusa.com instead.

4. How we share information

We share personal information only with the service providers that help us run the business. They process it on our behalf, under their own terms and privacy policies:

• Vercel, which hosts this website.
• Stripe, which processes payments.
• Monday.com, which holds our customer records: inquiries, orders, call records and uploaded logos.
• Google, for our business email (Google Workspace), our calendar and Google Analytics.
• Resend, which delivers the emails this website sends.
• Vapi, which runs our AI concierge and the Live Line together with its speech-recognition, voice and AI-model providers.
• AI model providers, such as Anthropic, which power our AI concierge and the internal tools our team uses to manage requests.

We may also disclose information when the law requires it; to protect the rights, safety or property of our clients, visitors or AMAGENCY; with your consent or at your direction; or to a successor if AMAGENCY is ever merged, sold or reorganized, in which case this policy continues to apply to your information.

We don’t sell personal information, and we don’t share it for cross-context behavioral advertising. We never share your mobile number or text-message consent with anyone for their own marketing.

5. Cookies, analytics and browser signals

We use Google Analytics 4 to understand how visitors find and use the site: which pages are read, how people arrive and which devices they use. It sets first-party cookies, and Google Analytics 4 doesn’t log or store IP addresses. We look at it in aggregate to improve the site, not to identify you, and we haven’t connected it to Google Ads or any advertising product. Other than Google Analytics as described here, we don’t allow third parties to collect information about your browsing on this site.

Global Privacy Control and Do Not Track. If your browser sends either signal, this site doesn’t load Google Analytics at all.

How you found us. When you arrive from another website or from a link with a campaign tag (an Instagram post, for example), your browser keeps a short note of where you came from: the name of the referring site and the tag, never the full address. It stays in your own browser’s storage for up to 30 days and reaches us only if you send us a form, so we know how you heard about us. If you arrive through the website link on one of our own profiles (Instagram or Yelp, for example) or a QR code on one of our printed pieces, your browser also tells us which one it was, so we can count how many visits each one sends; we keep only that count per day, nothing about you. If your browser sends Global Privacy Control or Do Not Track, no note is kept and nothing is sent.

You can also block cookies in your browser settings or install Google’s Analytics Opt-out Browser Add-on; every part of the site works either way. Apart from analytics, the site uses only the storage it needs to function, such as remembering your progress through a multi-step form and the note above, plus a sign-in cookie used only by our own team.

6. Emails and text messages

We email you about your request, order or project. If you’re a business, we may also send occasional emails about our services; each one identifies AMAGENCY and includes a way to opt out, and we honor opt-outs promptly.

If you choose text as your preferred contact method, we may text you about your request. Message and data rates may apply and message frequency varies. Reply STOP at any time to opt out, or HELP for help.

7. How we protect information

We use encrypted connections (HTTPS) across the site, limit access to the people and tools that need it, and rely on established providers with mature security programs. Card details never enter our systems at all. No method of transmission or storage is completely secure, so we can’t guarantee absolute security, but if a breach affects your information we will notify you as the law requires.

8. How long we keep information

• Inquiries, call records and Live Line conversations: up to 24 months after our last contact with you.
• Orders, invoices and payment records: seven years, for tax and accounting purposes.
• Uploaded logos and build files: deleted 90 days after launch, or after a project is canceled.
• Business contact details collected for outreach: up to 24 months after our last contact, or sooner if you ask us to stop. We keep a minimal record of an opt-out so that we don’t contact you again.
• Analytics: event-level data for no longer than 14 months; aggregate reports after that.
• Server logs: for the short period our host retains them.

You can ask us to delete your information sooner, subject to our legal and record-keeping obligations.

9. Your rights and choices

Wherever you live, you can ask us to:

• tell you what personal information we hold about you and give you a copy of it;
• correct information that’s inaccurate;
• delete your information; and
• stop sending you marketing emails or texts (you can also use the opt-out in any email, or reply STOP to a text).

To make a request, email sales@amagencyusa.com with “Privacy Request” in the subject line, or call +1 (209) 329-5453. We will confirm it’s you by matching details we already hold, respond within 45 days (if we need up to 45 more, we’ll tell you why), and never treat you differently for making a request. You may use an authorized agent, and we will ask for proof of their authority. If we can’t fulfil a request, we’ll explain why, and you can ask us to reconsider by replying to our response.

10. California privacy notice

This section gives the additional information California privacy law asks businesses to disclose. In the past 12 months we have collected the following categories of personal information, from you, from your device and from public sources, for the purposes described in section 2:

• Identifiers: name, email address, phone number and IP address.
• Customer records: business name, billing references and the details you provide for a project.
• Commercial information: the services you requested or purchased.
• Internet activity: how you use this site (analytics and server logs).
• Audio and electronic information: recordings and transcripts of calls and Live Line conversations.
• Professional information: your business, your role and the tools you use.

We disclose these categories only to the service providers listed in section 4, for business purposes. We have not sold or shared personal information in the past 12 months, we don’t use sensitive personal information to infer characteristics about anyone, and we have no actual knowledge of selling or sharing the personal information of anyone under 16. We honor Global Privacy Control signals as described in section 5. Under California’s “Shine the Light” law you may ask whether we disclose personal information to third parties for their own direct marketing; we don’t.

11. Children’s privacy

Our website and services are intended for businesses and adults. We don’t knowingly collect personal information from anyone under 18. If you believe a minor has given us personal information, contact us and we will delete it.

12. Where information is processed

AMAGENCY is based in the United States, and we and our providers store and process information primarily in the United States. If you contact us from elsewhere, your information will be processed in the United States.

13. Other websites

This site links to websites we don’t control, such as Stripe’s checkout and our reviews on Google. Their own privacy policies apply when you visit them.

14. Changes to this policy

We may update this policy as our services and the law change. The current version is always on this page, with its date at the top, and for significant changes we will make reasonable efforts to let you know.

15. Contact us

AMAGENCY LLC, Lodi, California. Email sales@amagencyusa.com or call +1 (209) 329-5453. See also our Terms & Conditions, Refund Policy and Accessibility Statement.