Privacy Policy
At AMAGENCY, we are committed to protecting your privacy and ensuring the security of your personal data. As a consulting agency specialized in AI automation, voice agents, and high-performance website development, we handle information with the utmost care, aligning our practices with Lodi, California, and broader legal standards. This policy explains how we collect, use, and safeguard your information when you visit our website or engage with our services.
1. Information We Collect
- Personal Information: Name, email address, phone number, and company details provided via lead capture forms, CRM workflows, or meeting bookings.
- Technical Data: IP address, browser type, device information, and usage patterns collected through cookies and tracking technologies.
- AI Interaction Data: Transcripts and data from interactions with our AI voice agents and custom GPT assistants used for service delivery.
2. How We Use Your Information
Legal Bases and Purposes
We process your data based on legitimate business interests, contractual necessity, or your explicit consent. Primary uses include providing and optimizing AI automation and website development consulting.
- Managing lead capture and CRM workflows to streamline your business operations.
- Training and refining custom AI models to ensure high-performance service delivery.
- Communicating updates, marketing materials, and project reports.
3. AI and Automation Data Use
Our systems utilize advanced AI models to drive voice agents and automated workflows. Data processed by these systems is strictly used for the specific performance of the requested automation. We do not sell your interaction data to third-party model developers. All AI processing is monitored for security and compliance with industry standards.
4. Cookies, Sharing, and Transfers
- Cookies: We use essential and analytical cookies to improve website performance and track lead conversion efficacy.
- Data Sharing: Information is shared with trusted processors like CRM providers, cloud hosting services, and AI infrastructure partners under strict confidentiality agreements.
- International Transfers: As we use global service providers, your data may be transferred outside the United States. We ensure appropriate safeguards are in place for all such transfers.
5. Data Retention and Security
We retain personal data only as long as necessary to fulfill the purposes outlined or to comply with legal obligations. We implement robust technical and organizational measures, including encryption and access controls, to protect your data against unauthorized access, loss, or alteration.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access to the data we hold about you.
- Correction of inaccurate or incomplete data.
- Deletion of your data upon request (where applicable).
- Opt-out of marketing communications and certain AI processing.
- Portability of your personal information to other services.
7. General Disclosures
- Third-Party Links: Our site may link to external services; we are not responsible for their privacy practices.
- Children’s Privacy: Our services are not directed at individuals under 18; we do not knowingly collect data from minors.
- Policy Changes: We may update this policy occasionally to reflect changes in AI technology or legal requirements.
8. Contact Us
If you have questions about this policy or your data privacy, please contact our Lodi, California office:
AMAGENCY LLC
Email: sales@amagencyusa.com
Location: Lodi, CA, USA