Refund Policy

AMAGENCY LLC delivers custom, project-based work. This policy explains when a payment is refundable, how to ask for a refund, and what happens if a project is canceled or stalls. For the $1,000 Website Launch, this policy and our Terms & Conditions are the complete agreement; for quoted projects, your written quote or agreement governs where it says something different.

The $1,000 Website Launch

• The price is paid in full at checkout and is not a deposit.
• Before your build starts: you may cancel for a full refund at any time before we email you to say we have begun building your site.
• Once your build has started: the payment is non-refundable, because the custom design and development work is being done for you. “Started” means the moment we email you to say the build has begun. We will still complete the build, and you can request changes within the scope listed on the Website Launch page.
• If we can’t deliver: if for any reason we are unable to deliver your site, we will refund you in full.

Quoted Projects

• Deposits and initial payments reserve a project’s place in our schedule and fund early discovery and design.
• Work already performed, including discovery, design, development and configuration, is non-refundable.
• Milestones, cancellation terms and any project-specific refund terms are set out in your written quote or agreement.

Annual Hosting Plans

Hosting, search engine optimization and site upkeep are provided under an annual plan whose price, inclusions and cancellation terms are confirmed with you in writing before launch. The plan renews each year unless you cancel before the renewal date.

Free Services

Strategy calls and AI audits are free, so no payment or refund is involved.

Cancellations

If you need to pause or cancel a project in progress, let us know as soon as possible. We will confirm in writing what has been completed and what, if anything, is refundable under the terms above.

Projects That Stall

Every build depends on your input. If we are waiting on content, feedback or launch approval from you for more than 30 days after asking, we may close the project. The payment is treated as earned for the work completed to that point, and we will reopen the project when you’re ready.

Extra Work and Third-Party Costs

Work quoted outside the original scope is governed by its own written quote. Fees paid to third-party platforms, such as domain registration, phone numbers and AI model providers, are paid to those providers directly and aren’t refundable by AMAGENCY. Hosting is not one of them: AMAGENCY hosts your site itself, under the annual plan described above.

How to Request a Refund

Email sales@amagencyusa.com with your name, your business and the date of your order. Approved refunds are returned to the original payment method through Stripe, usually within 5 to 10 business days depending on your bank. We can’t refund to a different card or account.

Before You Dispute a Charge

If you believe an invoice or charge is incorrect, please contact us first. We can almost always resolve a billing question faster than a card dispute can, and a chargeback pauses all work on your project while it is reviewed.

Changes to This Policy

We may update this policy from time to time. The date at the top reflects the most recent revision. Orders placed before a change are governed by the policy in force when the order was placed, so a revision never reduces a refund right you already had.

Contact Us

For questions about an invoice, payment or agreement, email sales@amagencyusa.com or call +1 (209) 329-5453.