Refund Policy

AMAGENCY LLC delivers custom, project-based work. This policy explains when a payment is refundable, how a refund is issued, and what happens if a project is canceled or stalls. For the $1,000 Website Launch, this policy and our Terms & Conditions are the complete agreement; for quoted projects, your written quote governs if it says something different.

The $1,000 Website Launch

• The price is paid in full at checkout and is not a deposit.
• Before your build starts: you may cancel for a full refund at any time before we notify you by email that we have begun building your site.
• Once your build has started:the payment is non-refundable, because the custom design and development work has already been done for you. “Started” means the moment we email you to say the build has begun — before that email you can still cancel for a full refund, and after it you cannot. We will still complete the build, and you can request changes within the scope listed on the Website Launch page.
• If we cannot deliver: if for any reason we are unable to deliver your site, we will refund you in full.

Quoted Projects

• Deposits or initial payments secure a project's place in our schedule and fund early discovery and design work.
• Work already performed — including discovery, design, development, and configuration — is non-refundable once it has started.
• Any project-specific refund terms, milestones, or cancellation conditions are documented in writing in your quote or service agreement.

Cancellations

If you need to pause or cancel a project in progress, contact us as soon as possible. We will confirm what has been completed and what, if anything, is refundable under the terms above.

Projects That Stall

Every build depends on your input. If we are waiting on content, feedback, or launch approval from you for more than 30 days after asking, we may close the project. The payment is treated as earned for the work completed to that point, and we will reopen the project when you are ready.

Extra Work & Third-Party Costs

Work quoted outside the original scope is governed by its own written quote. Fees paid to third-party platforms — domain registration, phone numbers, AI model providers — are paid to those providers directly and are not refundable by AMAGENCY. Hosting is not one of them: AMAGENCYhosts your site itself, under the annual plan described in our Terms & Conditions.

How Refunds Are Issued

Approved refunds are returned to the original payment method through Stripe, usually within 5–10 business days depending on your bank. We do not refund to a different card or account.

Before You Dispute a Charge

If you believe an invoice or charge is incorrect, please contact us first. We can almost always resolve a billing question faster than a card dispute can, and a chargeback pauses all work on your project while it is reviewed.

Changes to This Policy

We may update this policy from time to time. The “Last updated” date above reflects the most recent revision. Orders placed before a change are governed by the policy in force when the order was placed — a revision never reduces a refund right you already had.

Contact Us

For questions about a specific invoice, payment, or agreement, contact sales@amagencyusa.com or +1 (209) 329-5453.