Terms & Conditions

These Terms and Conditions govern your use of https://www.amagencyusa.com (the “Site”), our phone line and AI concierge, and any services you order from AMAGENCY LLC (“AMAGENCY,” “we,” “us”). Please read them carefully; together with our Privacy Policy and Refund Policy, they form the agreement between us.

1. Agreement to these terms

By using the Site, speaking with our AI concierge or placing an order, you agree to these terms. Our services are offered to businesses. If you order on behalf of a business, you confirm that you are at least 18 years old and authorized to bind that business, and “you” means the business as well as you. If you don’t agree to these terms, please don’t use the Site or our services.

2. Using this website

The Site exists to help businesses learn about and request our services, and you may use it for that purpose. You agree not to:

• interfere with the Site’s operation or security, or try to access any part of it without authorization;
• scrape, copy or harvest its content or data in bulk, or send automated or bulk submissions through its forms;
• submit false information, impersonate anyone, or upload anything unlawful, infringing or harmful; or
• use the Site, our phone line or our AI concierge for any unlawful purpose.

The Site’s content, design and code, and the AMAGENCY name and logo, belong to AMAGENCY LLC. Nothing on the Site grants you a license to use them beyond viewing the Site for its intended purpose.

3. Our AI concierge and the Live Line

Calls to AMAGENCY, and conversations on the Live Line on our website, may be handled by Ada, our AI concierge. Ada identifies herself as an AI, and conversations with her are recorded and transcribed as described in our Privacy Policy. When you use them:

• Ada gives general information about AMAGENCY and our published prices. It isn’t a quote, an offer or professional advice, and a real price comes only from a written quote.
• A strategy call Ada books is a real appointment on our calendar. We may occasionally need to move it, and we will contact you if we do.
• Like any AI, Ada can occasionally misunderstand. If something she said matters to a decision, confirm it with us in writing.
• Please don’t use Ada or the Live Line to try to obtain confidential information, to make her produce unlawful, abusive or misleading content, or to record or impersonate other people. Don’t share sensitive personal information, such as account numbers or medical details, in a conversation.
• The Live Line is a demonstration, limited to five minutes a conversation, and we may limit, change or withdraw it at any time. Neither Ada nor the Live Line is for emergencies; in an emergency, call 911.

4. Free consultations and audits

Strategy calls and AI audits are free and carry no obligation. Our recommendations in them reflect what we know at the time and are refined once a project is properly scoped. Nothing we say in a consultation is legal, financial, tax or other professional advice.

5. Two ways to work with us

There are two kinds of engagement, and they are governed differently:

• Online orders. The $1,000 Website Launch is ordered directly through the Site with no separate contract. For those orders, these terms together with our Refund Policy and Privacy Policy are the complete agreement between us.
• Quoted projects. Custom websites and redesigns, AI systems and automation, voice agents and custom GPTs are scoped individually. Their scope, deliverables, timeline and price are set out in a written quote or service agreement, which governs that project where it differs from these terms.

6. Quotes and invoices

Unless a quote says otherwise, it is valid for 30 days. We begin work once you accept the quote and pay any amount it lists as due at the start. Invoices are payable by the date shown on them, which is 14 days after the invoice date unless we agree otherwise in writing. If a payment is late, we may pause work until it arrives. Prices don’t include any applicable sales or use tax. Work outside an agreed scope is quoted separately and is never added without your written approval.

7. The $1,000 Website Launch

Your order includes what is listed on the Website Launch page at the time you pay:

• Custom, conversion-focused design built around your business
• Responsive, mobile-first development
• Up to 5 pages (Home, About, Services, Contact, and one more)
• Lead-capture contact form
• Technical and local SEO foundation
• Launch on your own domain, locked in once your payment is confirmed

Anything beyond that list, such as additional pages, e-commerce, custom integrations, copywriting beyond what you supply, or ongoing changes after launch, is quoted separately and is never added to your order without your written approval. The price is paid in full at checkout and is not a deposit. Refunds are covered by our Refund Policy.

8. Your content

You are responsible for the material you give us: logos, text, images, business details and any other content. You confirm that you own it or have permission to use it, and that it is accurate and lawful. You give us permission to use it to deliver your project, including copying, adapting and publishing it on your website or system.

9. Launch, hosting and domains

Launch means publishing your finished site to a domain you own or register. Domain registration stays in your name and is billed to you by the registrar; we tell you what it costs before launch and set it up as part of the launch.

AMAGENCY hosts your website under an annual plan that also covers ongoing search engine optimization and site upkeep. The plan, its price and exactly what it includes are confirmed with you in writing before launch, and it renews annually unless you cancel.

If the annual plan lapses or is canceled, your site may be taken offline. That doesn’t affect your ownership of it: you own the finished website, and on request we will hand over an export of your site’s content and files so you can host it elsewhere. Give us reasonable notice and we will help you move.

10. Who owns the work

Once a project is paid in full, you own the finished website or deliverable: its design, the content you gave us, and the pages and work we created specifically for you. AMAGENCY keeps ownership of the underlying tools, frameworks, components, code and know-how we use across projects, and grants you a permanent, royalty-free license to use them as part of your deliverable. Until payment clears, all work remains AMAGENCY’s property.

Unless you tell us otherwise in writing, we may show the work we built for you, with a screenshot, a link and a short description, in our portfolio and marketing. We never publish your private business information or your customers’ information when doing so.

11. Confidentiality

We keep the non-public information you share with us, such as your business plans, pricing, customer details and account access, confidential. We use it only to deliver and support your services, share it only with the people and providers who need it for that purpose, and protect it with reasonable care. In return, please keep our non-public quotes, proposals and methods confidential. These obligations don’t cover information that is already public or that the law requires to be disclosed, and they continue after our work together ends.

12. Your customers’ information

When we build or run a system that handles your customers’ personal information, such as a voice agent, a CRM or an automation, we process that information only to build, operate, test, monitor and support the system, on your behalf and in line with your instructions, and we never sell it or use it for any other purpose. You remain responsible for your own privacy notices and for having a lawful basis to collect and use your customers’ information. We will sign a data processing agreement on request.

13. Third-party platforms

Many systems we build run on third-party platforms: a CRM, a phone-number provider, an AI model provider, a hosting company. Where possible those accounts are opened in your name, their fees are billed to you directly, and their terms of service apply to your use of them. We tell you which platforms your build needs and what they cost before you commit. AMAGENCY is not responsible for the availability, pricing changes or practices of third-party services.

14. AI systems can make mistakes

AI voice agents, custom GPTs and automations are tools that support your team, not a replacement for it. They may misunderstand a caller, give incomplete or inaccurate information, or book or route something incorrectly. You are responsible for reviewing their output, keeping the approved information they draw on current, and maintaining a human escalation path. AI systems must not be relied on for emergency or life-safety calls.

15. Your responsibilities with a voice agent

If we build you an AI voice agent, you are responsible for how it is used with your callers. That includes telling callers that they’re speaking with an AI and that calls may be recorded wherever the law requires it (California requires the consent of everyone on a recorded call); obtaining prior consent for any outbound calls or text messages, since federal law treats AI-generated voices as artificial voices; and meeting any rules specific to your industry, such as health or legal privacy requirements. We will configure the agent to give these notices when you ask us to.

16. No guaranteed outcomes

We build websites, AI systems and voice agents designed to support a business’s operations. We don’t guarantee specific results, such as revenue, lead volume, search rankings or cost savings, because outcomes depend on many factors outside our control.

17. Payments and billing questions

Payments are processed by Stripe in U.S. dollars. The $1,000 Website Launch is paid in full at checkout; quoted projects are invoiced as described in section 6. If you believe a charge is wrong, please contact us before disputing it with your card issuer. We can almost always resolve it faster directly, and a chargeback pauses work on your project while it is reviewed.

18. Projects that stall

Every build depends on your input. If we are waiting on content, feedback or launch approval from you for more than 30 days after asking, we may close the project. The payment is treated as earned for the work completed to that point, and we will reopen the project when you’re ready.

19. Warranties

Except as stated in a signed written agreement or on the Website Launch page, the Site, our AI concierge, and our services and deliverables are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement, to the fullest extent the law allows.

20. Limitation of liability

To the fullest extent permitted by law, AMAGENCY LLC’s total liability for any claim related to a project or to these terms is limited to the amount you paid us for that project (or, for a claim not related to a project, one hundred dollars), and we are not liable for indirect, incidental, special or consequential damages, lost profits, lost data, or downtime caused by third-party platforms, your hosting, or changes you or others make to a delivered site or system.

21. Indemnification

You agree to defend and indemnify AMAGENCY against claims, losses and reasonable costs arising from content you supplied, your use of the systems we deliver (including how your voice agent is used with your callers), or your breach of these terms.

22. Ending an engagement

Either of us may end a quoted project as its quote or agreement provides; cancellation and refunds are covered by our Refund Policy. We may suspend or refuse access to the Site, our phone line or our AI concierge for anyone who misuses them. Sections that by their nature should continue, including ownership, confidentiality, payment obligations, warranties, limitation of liability, indemnification and governing law, survive the end of our work together.

23. Governing law and disputes

These terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Before either of us files a claim, we both agree to try in good faith to resolve the issue directly for 30 days. Any dispute we can’t resolve informally will be handled in the state or federal courts located in San Joaquin County, California, and you agree to that venue.

24. General terms

• Beyond anyone’s control. Neither of us is responsible for delays caused by events beyond reasonable control, such as outages at third-party platforms, natural disasters or government action.
• Independent businesses. We work with you as an independent contractor. Nothing in these terms creates a partnership, joint venture or employment relationship.
• Electronic agreement. You agree that we can communicate with you, and that you can accept these terms, quotes and agreements, electronically, and that electronic acceptance is as binding as a signature.
• Assignment. You may not transfer your rights under these terms without our written consent. We may transfer ours to a successor in a merger, acquisition or reorganization.
• Severability and waiver. If any part of these terms is found unenforceable, the rest remains in effect. Not enforcing a term is not a waiver of it.
• Entire agreement. These terms, our policies and any written quote or service agreement are the entire agreement between us about their subject, and replace earlier discussions.
• Your statutory rights. Nothing in these terms limits any right you have under law that can’t be waived by agreement.

25. Changes to these terms

We may update these terms from time to time. The date at the top reflects the most recent revision. Orders placed and projects agreed before a change are governed by the terms in force when they were placed or agreed.

26. Contact us

AMAGENCY LLC, Lodi, California. Email sales@amagencyusa.com or call +1 (209) 329-5453.